- #Epic games phone number for customer service upgrade
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- #Epic games phone number for customer service software
Read more: Best Zendesk Integrations to Enhance Your Customer Service Stella Connect ✨ 100worte’s Psychological AI also analyzes ads, employee tests, applicant letters, and other texts. It identifies the customer’s mood, personality traits, and motives, to provide feedback to agents to help them deliver appropriate answers. 100worteġ00worte is a Zendesk marketplace app that analyzes support interactions with the help of AI. ✨ Check out their customer service dashboard example for inspiration. Track the all-important metrics you need to understand what’s going on in your support team. Geckoboard pulls all your customer service data into a sleek, comprehensive dashboard. ✨ MaestroQA allows to schedule automated reports to team leads and management.Ĭheck out this list of MaestroQA competitors and alternatives.
#Epic games phone number for customer service upgrade
It’s mostly a tool for managers and graders – to allow agents to access the feedback platform, you need to upgrade to the Professional plan.
#Epic games phone number for customer service software
MaestroQA is a support quality monitoring software with custom scorecards for conversation reviews.
✨ It comes with a scorecard template library.Ĭheck out this Scorebuddy comparison. It saves time spent on reviewing support interactions and increases the accuracy of your QA results. Scorebuddy is a call center QA app that replaces quality assurance spreadsheets with streamlined quality control processes. ✨ Offers a lightweight Learning Management System for agents.Ĭheck out this Playvox comparison. Uncover the issues and knowledge gaps in your customer service team with regular conversation reviews. Playvox brings support QA, performance management, coaching, and agent motivation solutions to Zendesk.
#Epic games phone number for customer service full
✨ Miuros Review is a part of the Miuros Insight solutions that help to take full control of your Zendesk data.Ĭheck out this Miuros alternative. Benchmarking motivates agents to become better at what they do. Rate your support team’s interactions based on a custom scorecard and see how they perform against each other (anonymously). Miuros Review is a quality control and feedback loop solution for customer service teams. ✨ “Blind” evaluation sessions help to keep assessments consistent.Ĭheck out this EvaluAgent comparison. It comes with coaching and calibration features that help to maintain support quality as teams scale. EvaluAgentĮvaluAgent is a quality assurance and coaching platform that improves support agents’ performance. ✨ Reward your agents with bonus points that they can use for purchasing custom gifts for their efforts.Ĭheck out this Kaizo alternative for productive support teams. It’s a performance management software that includes internal quality ratings, regular agent feedback solutions, and coaching features. Kaizo is an AI-driven support tool that helps to scale support teams with the help of gamification. ✨ Industry leaders like Soundcloud, Doodle, Automattic, Epic Games, Wistia, PandaDoc, Education Perfect, and Dreem use Klaus for support QA. Klaus’ KPI dashboard helps you focus on the agents and processes that need your attention most. Get an instant overview of the big picture or drill into the details – up to you. Understand the true relationship between CSAT, FCR, NPS – and quality. ✅ Keep your finger on the pulse of agent and team performance Use internal quality scores and performance results to identify knowledge gaps and improve agent performance. With ongoing visibility into their performance, there are no surprises.Įncourage ownership through transparent feedback and support team development through sessions that address overall team performance. Deliver transparent and actionable feedback. View real-time KPIs by agent to ensure consistent performance amongst agents and identify top and low-performers. ✅ Get your customer support reps up to speed Build scorecards that reflect your business needs, filter out tickets you’d like to see, review the conversations, and start leaving valuable feedback that helps agents develop. Built by actual support folks, Klaus is an essential tool for all support teams that want to improve the quality of their service.Įasily evaluate and identify customer service problems in real-time. The Klaus Zendesk integration makes conversation reviews easy and systematic. Here’s an overview of the support quality assurance Zendesk apps available. By removing the need to select tickets, copy and paste ticket URLs, or manually report scores, these tools make conversation reviews part of your team’s natural workflow. These apps plug directly into your help desk and pull conversations in for review automatically. Customer service quality assurance (QA) is an integral part of all quality-oriented support teams’ daily operations. There are several support QA solutions available for Zendesk users on the Zendesk marketplace.
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